EC2 Remediation System — ServiceNow + AWS Automation
This scoped ServiceNow app automatically detects failed EC2 instances, triggers alerts, and enables one-click remediation via AWS REST API. It was designed to reduce downtime and automate repetitive tasks during high-severity cloud incidents.
Inspired by a real-world Netflix outage scenario, the system replicates how enterprise teams can use ServiceNow as the command center for cloud incident response — combining monitoring, AI-driven recommendations, and direct remediation tools.
When AWS Integration detects an EC2 instance failure, the app:
- Detects the failure via AWS Integration Server
- Creates a ServiceNow incident automatically
- Triggers Slack notifications to DevOps
- Uses AI Search to suggest knowledge articles
- Provides a “Trigger EC2 Remediation” button for one-click fix
- Logs all actions in a Remediation Log table
Impact: Reduced recovery time from 15 minutes to under 60 seconds through integrated AI + cloud orchestration.
Project Information
- Category: Cloud Automation
- Type: ServiceNow Scoped App
- Scenario: Netflix EC2 Outage Simulation
- GitHub Repo: ec2-remediation-system
Key Highlights
- Integrated ServiceNow + AWS for end-to-end remediation
- Designed with AI Search for instant KB recommendations
- Implemented Slack + REST API automation for alerts
- Built custom tables for EC2 tracking and audit logs
- Deployed full Scoped App Package for enterprise use