About
I’m a Systems Admin, Project Lead, & Founder of Tech Teens Inc.—a nonprofit equipping underestimated youth with real-world tech skills through hands-on workshops in AI, cybersecurity, & coding. My path into tech wasn’t traditional. I started as a self-taught web designer, joined a coding bootcamp, & landed a Systems Admin role before I even graduated. Since then, I’ve built infrastructure from scratch, led cross-functional projects, streamlined ops, & launched community programs from the ground up. Now, I’m bridging tech, people, & purpose—whether I’m managing technical systems or driving youth innovation.
I bring: a strong foundation in system operations, IT support, & release management; proven experience leading tech programs, team coordination, & partnerships; & a clear focus on client success, cross-functional collaboration, & process efficiency.
I’m actively exploring new opportunities in Technical Account Management or Project Coordination where I can bring this same mindset into a mission-aligned team.
Technical Project Coordinator
I’m T’Vedt—a builder of systems, programs, & pipelines that create real access. I lead with structure, strategy, & a sharp eye for what moves things forward.
- Birthday: 22 August
- Website: www.techteensinc.org
- Phone: 313.303.2362
- City: Atlanta, GA (Remote-friendly)
- YOE: 2.5+ Tech | 10+ Leadership
- Degree: Bachelor’s in Business
- Email: ntlazenby@techteensinc.org
- Freelance: Open to Tech + Ops Consulting
With a foundation in customer service, technical support, & operations, I made a bold pivot into tech—teaching myself web design before joining a coding bootcamp & landing a Systems Admin role while still in training.
Since then, I’ve spent the last 2.5 years managing cross-functional infrastructure, optimizing systems across Windows & Linux environments, & leading community-based tech initiatives as the Founder of Tech Teens Inc.—a nonprofit offering AI, cybersecurity, & coding workshops to underserved youth.
I specialize in bridging systems, strategy, & people. From automating workflows to coordinating volunteer teams to launching real-world programs with corporate partners, I thrive in roles where I can make things run smoother & mean more.
I’m currently expanding my path into Technical Account Management or Project Coordination, where I can apply my technical background, operational mindset, & people-first leadership.
Skills
I've learned and used various technologies throughout my developer journey.
You can definetly believe this section will continue to grow !
Resume
I joined DigitalCrafts in June 2022 to deepen my tech skills, & landed my first Systems Admin role that same fall, before even graduating. By January 2023, I had completed the program & secured a role at a Fortune 500 Fintech company. The rest of this resume tells that story — one built on grit, speed, & self-taught execution.
Summary
T'Vedt Lazenby
With 10+ years in leadership and 2+ years in tech, I bring a mix of creativity, structure, & execution. I’ve led user-focused web projects, managed cross-functional teams, & built systems that actually work. I’m now focused on stepping into a Project Manager role to help teams deliver results, stay aligned, & move with clarity.
- Atlanta, GA 30318
- (313) 303-2362
- ntlazenby@gmail.com
Skills
📊 PROJECT MANAGEMENT:
Tools & Platforms
Asana, Monday.Com, Jira, Miro, Notion, Smartsheet, Trello, PPM Express, Microsoft Office Suite, Google Drive, Zoom, Slack, Teams
Core Skills
Agile & Scrum, Waterfall, Sprint Planning, Backlog Management, Risk Mitigation, Stakeholder Communication, Scope Management, Timeline Tracking, Project Lifecycle Execution
⚙️ TECHNICAL ACCOUNT MANAGEMENT:
Tech Fluency
IT Support Workflows, System Administration (Windows/Linux), Infrastructure Monitoring, Release Management, Root Cause Analysis, ServiceNow, GitHub, Jenkins, Postman
Client-Facing Skills
Client Onboarding, Account Strategy, Issue Resolution, Retention Planning, Cross-Functional Liaison, Success Metrics Tracking
🤝 COMMUNICATION & LEADERSHIP:
Soft Skills
Team Coordination, Conflict Resolution, Clear Documentation, Relationship Building, Process Improvement, Leadership Support, Presentation Delivery, Feedback & Coaching
Education and Credentials
Google Project Management Certificate
Coursera, Atlanta, GA
Professional Scrum Master I (PSM I)
Crack The Code · Atlanta, GA
Software Engineering Certificate
DigitalCrafts Bootcamp · Atlanta, GA
Bachelor of Science in Business
Knoxville College · Knoxville, TN
Professional Experience
SYSTEMS ADMINISTRATOR
February 2023 - Current
Intercontinental Exchange (NYSE), Atlanta, GA
- Resolved 150+ monthly tickets across Windows/Linux environments using ServiceNow, reducing average resolution time by 20%
- Decreased critical downtime incidents by 15% through rapid response coordination with cross-functional teams during high-stakes financial trading outages
- Improved ticket closure rate by 30% by reintroducing bi-weekly team standups, streamlining communication & task ownership
- Maintained NYSE regulatory compliance by executing security patches, system audits, & infrastructure monitoring in highly regulated financial environments
RELEASE ENGINEER & SYSTEMS ANALYST
October 2022 - February 2023
Intercontinental Exchange (NYSE), Atlanta, GA
- Reduced deployment errors by 30% by coordinating release management across 100+ enterprise servers & enforcing SDLC protocols
- Accelerated production updates by 15% through CI/CD pipeline optimization using ServiceNow workflows & automated deployment processes
- Enhanced team velocity by 25% by developing comprehensive technical documentation and streamlining cross-functional communication
- Prevented release bottlenecks by aligning QA, development & infrastructure teams, improving delivery timelines in mission-critical financial systems
FOUNDER & TECHNICAL PROGRAM MANAGER
September 2023 – Present
Tech Teens Inc., Atlanta, GA
- Empower teens by launching hands-on AI, cybersecurity, & coding programs with corporate partnerships (Microsoft, Best Buy)
- Grew nonprofit capacity by 40% through strategic volunteer recruitment & partnership development, expanding workshop reach across Atlanta metro
- Increased program engagement by building internal systems & tracking KPIs, optimizing learning outcomes
- Led end-to-end program delivery by coordinating teams, curriculum, & logistics, ensuring smooth execution
FREELANCE TECHNICAL ACCOUNT MANAGER
June 2020 – October 2023
Self-Employed, Atlanta, GA
- Reduced client support dependency by 25% through tailored cloud implementations (Google Workspace, Microsoft 365) and comprehensive tech training
- Boosted operational efficiency by 40% by implementing SaaS tools, VPNs, & CCTV/IP camera systems for remote work optimization
- Achieved 90%+ client retention rate by building trust through transparent support, proactive outreach, & multi-platform solutions
- Expanded service offerings to include network setup, Wi-Fi configuration, & connectivity troubleshooting for residential/small business clients
WEB DEVELOPER APPRENTICESHIP & SCRUM MASTER
June 2022 – January 2023
DigitalCrafts, Atlanta, GA
- Led Agile ceremonies for 5 open-source projects, facilitating daily stand-ups, sprint planning, & backlog grooming to maintain development velocity
- Mentored 3 junior developers in React, JavaScript, & Git workflows, improving team code quality & collaboration by 25%
- Accelerated project delivery by 20% through implementation of Scrum methodologies & streamlined sprint management processes
- Built full-stack applications using React.js & JavaScript while gaining expertise in version control, testing, & modern development practices
TIER-2 TECHNICAL SUPPORT SPECIALIST
February 2015 – May 2020
Teleperformance (Apple), Atlanta, GA
- Maintained 95%+ customer satisfaction delivering advanced technical support for macOS/iOS across enterprise & consumer environments
- Reduced repeat contact rate by 30% through comprehensive root cause analysis & proactive solution implementation
- Improved resolution efficiency by 30% by refining QA processes, documentation workflows, & cross-team coordination with engineering
- Accelerated case resolution by organizing complex technical issues into digestible troubleshooting phases, enabling faster problem-solving & client satisfaction
CUSTOMER SERVICE DEPARTMENT MANAGER
January 2013 - July 2015
Office Depot, Canton, MI
- Managed a team of 15+ representatives & boosted customer satisfaction scores by 30% through hands-on coaching & performance optimization
- Designed custom training programs that directly addressed pain points, reducing account cancellations by 25% & improving customer retention
- Personally handled escalated customer issues to ensure quick, effective resolutions while maintaining service quality standards
- Built a customer-first team culture focused on clear communication and accountability, creating an environment where both customers & employees felt heard & supported
Testimonials
Shell Boog
Artist
T'Vedt Lazenby is the most professional and humble person I’ve ever done business with. She responds right away I don’t have to wait for her to get back to me she’s diligent and does great work she even suggested something cheaper that worked within my budget and saved me money! I can’t wait to launch my new website to y’all. You have to appreciate people like this especially of color. I wish her success in every business endeavor her attitude will take her far.
Stephen Wiley
Tech Support
Spectacular service and sense of design. T'Vedt designed the perfect website for my tech consulting business. I'm very happy with the service, the innovation, the questions and concern for details, and determination to go above and beyond on the project. I'd recommend T'Vedt for your business design needs hands down.
Cody Coward
Entrepreneur
Very Professional!! Website was done in a timely fashion and with great quality.
Kaylee Krueger
Brand Influencer
Very professional and great at building websites. Will not let you down at all. Creates websites fairly fast.
Duchess Rita
Entrepreneur
Very professional and an overall great person. Knowledgeable of her products and services and fast turn around. She built my website in no time and the price was great.
Contact
Location:
Atlanta, GA.
Email:
tvedt@10downproductions.com
Call:
+1 (404) 451-2711